Why Is a Credit Card Required for a $0 Consultation?Updated 10 hours ago
Many patients notice that we ask for a credit card during booking, even when their consultation is covered by insurance.
This is normal and does not mean you will be charged.
Here’s why we collect a card:
- Most patients pay $0.
- Over 95% of our patients have insurance coverage and pay nothing for their dietitian visits.
- There is no upfront charge.
- Your card is not charged during booking when your eligibility shows $0 coverage. It's used only if needed.
A card is kept on file only to:
- Apply a copay if required by your insurance
- Apply a no-show or late cancellation fee
- Handle rare coverage changes that are communicated in advance
Real-time eligibility check
We verify your insurance benefits in real time before booking. If your result shows $0, we honor that.
Transparency you can trust
If we show that your visit is free, it will remain free. We stand behind the coverage result you see during booking.
If you have questions or feel unsure at any point, our support team is always available to help.